General support
Account access, assessment reports, programmes, subscriptions and technical assistance.
support@hros.mobicore.appUse the guided assistant for immediate direction, submit a support ticket for an issue requiring follow-up, contact the appropriate team by email or search the frequently asked questions.
The assistant answers common platform questions and directs unresolved matters to the ticket or email channel.
Include enough information for the support team to reproduce, assess and resolve the issue.
Select the address matching the nature of your request.
Account access, assessment reports, programmes, subscriptions and technical assistance.
support@hros.mobicore.appAccess, correction, deletion, restriction, objection and other personal-data enquiries.
privacy@hros.mobicore.appContractual notices, intellectual-property matters and formal legal communications.
legal@hros.mobicore.appReport platform safety, misleading output, misuse or safeguarding concerns through general support.
Report a safety concernEmail is not continuously monitored and must not be used for emergencies. Response times depend on request complexity, verification requirements and support capacity.
Search by subject, keyword or problem description.
A complete request reduces delays and helps the support team identify the correct technical, billing, privacy or safety process.